We typically reply within 1 business day
Customer Support
Need a hand? Whether it's a question about an active project, a technical issue, or billing, our team is here to help. Reach out and we'll get you sorted.
Active project?
Contact your project lead directly for the fastest response.
Check your project channelSubmit a support request
Tell us what's going on and we'll get back to you within 1 business day.
Frequently asked questions
Quick answers to the things people ask us most.
How quickly will I get a response?
We respond to support requests within 1 business day. If you have an active project, your project lead is usually the fastest way to reach us.
I found a bug on my website or app. What should I do?
Submit a request above under “Technical issue / bug” with as much detail as you can — what you were doing, what happened, and a screenshot if possible. That helps us reproduce and fix it quickly.
Do you offer ongoing maintenance and support?
Yes. We offer maintenance plans to keep your site or app secure, updated, and running smoothly. Reach out and we'll walk you through the options.
I have a question about an invoice.
Choose “Billing & invoices” in the form above and include the invoice number. Our team will follow up directly.
Can I request a new feature or change to an existing project?
Absolutely. Send us the details and we'll scope the work and get back to you with next steps.